Refund Policy

1. Plans and trials

Mentapath offers a Free plan (no card required, hard-capped at 2 source uploads and 2 AI queries per workspace) and two paid plans: Pro at $10/month and Max at $40/month. Both paid plans begin with a 14-day free trial. You can use every paid-tier feature during the trial.

Your card is not charged until the trial ends. We will email you before the first charge so you can cancel if the Service is not right for you.

2. Cancellation

You can cancel a paid subscription at any time from Settings → Billing → Manage billing. Cancelling is immediate from our side and is also reflected in the Paddle customer portal.

Cancellation stops the next renewal charge. You retain full access to your workspace through the end of the billing period you have already paid for; after that period your workspace automatically downgrades to the Free plan (your data is kept intact, but you go back to the 2/2 quota).

3. Standard refund policy

Because we charge monthly and you can cancel at any time, we do not offer pro-rated refunds for partially used months. If you cancel mid-month, you keep access until the end of that month and are not charged again.

We do not offer refunds for accidental or forgotten-to-cancel renewals. Set a calendar reminder if you only want to use the Service for one billing cycle.

4. Refund exceptions

We will issue a full refund of your most recent charge in the following cases. Email [email protected] with your account email and a brief description.

• Service-side outage of more than 48 consecutive hours. If our hosting, database, or worker pipeline is down for more than 48 hours within a single billing period and you cannot access your data, you can request a refund of that billing period.
• Data loss caused by us. If we lose your Content due to a failure on our side that is not covered by our normal backup window, you can request a refund for the billing period in which the loss occurred.
• Duplicate or fraudulent charges. If you see a charge you did not authorize, we will refund it immediately and investigate.
• You are required by consumer law in your jurisdiction to receive a refund. We honor mandatory statutory rights even when they exceed this policy.

5. How refunds are processed

Refunds go back to the original payment method via Paddle. Paddle typically takes 5–10 business days to return the funds to your account.

We process approved refunds within 3 business days of receiving a valid request. We will email you when the refund is issued.

6. Chargebacks

Please email us before filing a chargeback. Most billing issues are resolved within a day if you contact [email protected]. Filing a chargeback without contacting us first may result in suspension of your account while the dispute is resolved.

7. Changes to this policy

We may update this policy from time to time. Existing subscriptions are governed by the policy in effect at the start of their current billing period; new policy versions apply starting from the next renewal.

8. Contact

Billing and refund questions: [email protected]. Include your account email and (if relevant) the Paddle invoice number so we can find your record quickly.